Mailing Address: Office 320, Floor F1, Jeff Heights, Gulberg III Lahore. . We can be reached via firstname.lastname@example.org or you can reach Softronix Customer Support Services by telephone at +92 42 3578 2159.
Children’s Online Privacy Protection
Gofrugal does not knowingly collect Personal Information from users who are under 13 years of age.
Since we understand that you may wish not to disclose your Personal Information for trying out our True Services, we provide you the option of a Demo Login for some of the True Services. The contents created by you using the Demo Login will be accessible to all persons using the Demo Login. Hence we specifically request you not to store your personal and sensitive information, files and documents while using the Demo Login as doing so would make them publicly available to all users and consequently may result in your receipt of unsolicited messages. Softronix does not guarantee/ assure privacy of information posted in the Demo Login.
Information Recorded and Use
Gofrugal will have access to third party personal information provided by you as part of using True Services. This information may include third party names, email addresses, phone numbers and physical addresses and will be used for servicing your requirements as expressed by you to Softronix and solely as part and parcel of your use of True Services. We do not share this third party personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you. When you elect to refer friends to the website, we request their email address and name to facilitate the request and deliver this one time email.
We post user testimonials on the website. These testimonials may include names and we acquire permission from our users prior to posting these on the website. Softronix is not responsible for the Personal Information users elect to post within their testimonials.
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the True services and to help us provide you the best possible service.
We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements and to improve our website.
We use temporary and permanent cookies to enhance your experience of our True Services. Temporary cookies will be removed from your computer each time you close your browser. By selecting ‘keep me signed-in’ option in True Services, a permanent cookie will be stored in your computer and you will not be required to sign-in by providing complete login information each time you return to our website. If you have turned cookies off, you may not be able to use registered areas of the website. We tie cookie information to your email address when you elect to remain logged in so as to maintain and recall your preferences within the website. We may from time to time employ the use of pixel tags on the website and in emails. Pixel tags such as web beacons are 1×1 images that are embedded onto a web page to document traffic and for website analytics without collecting any Personal Information.
Links from our website
With whom we share Information
How secure is your Information
We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing True Services to you and are bound by confidentiality obligations.
Your Choice in Information Use
Accessing, Updating and Removing Personal Information
We provide users with access to their Personal Information. Users may correct, update or remove any such Personal Information either by accessing their user account or by contacting Softronix Customer Support Services. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 30 days.
Investigation of Illegal Activity
Notification of Changes
Blogs and Forums
We provide the capacity for users to post information in blogs and forums for sharing information in a public space on the website. This information is publicly available to all users of these forums and visitors to Softronix. We require registration to publish information, but given the public nature of both platforms, any Personal Information disclosed within these forums may be used to contact users with unsolicited messages. We encourage users to be cautious in disclosure of Personal Information in public forums as Softronix is not responsible for the Personal Information users elect to disclose.
Softronix also supports third party widgets on the website that allow users to share articles and other information on different platforms. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information.
When you enable the location tracking functionality available in the supported Softronix mobile applications, the location of the users of such mobile applications will be tracked. All information collected by Softronix mobile applications in connection with location tracking will be stored in your database and Softronix does not store or use the location tracking information in any manner. In order to ensure compliance with applicable laws, you are obligated to notify and obtain appropriate consent from your users before you start tracking your user’s location using Softronix mobile applications.
To provide better service to customers for which they have engaged Softronix, the App logs the user’s call log information, the main purpose being better experience to customers and serving them on priority.